ShopZo
On ShopZo, the people who bring your order are called ShopZo Pilots. They are local delivery partners, verified in person by our team, who pick up from the shop near you and bring the order to your door. Here is what happens between your tap and your doorbell.
1. You place the order
You fill one cart from one store and place the order. You do not pay yet: ShopZo is pay on delivery. You can follow each step in the app.
2. The shop accepts and packs
The shopkeeper sees your order in the ShopZo Vendor app and taps Accept. They pick your items from their own shelves, pack them, and mark the order Packed and then Ready. Because every order comes from one store, it is all in one bag.
3. A Pilot picks it up
A ShopZo Pilot arrives at the counter, checks the order and takes the bag. The shopkeeper marks it Handed over. From here, the Pilot is responsible for getting it to you.
4. On the way
The Pilot marks the order On the way. Trips are short, because a shop only appears to customers within the delivery reach it sets. Your Pilot is usually moving around their own part of town.
5. At your door
You check the order and pay on delivery, in cash at the door. The Pilot marks it Delivered. If an order cannot be delivered, for example if nobody is home, you are not charged for it.
Who are the Pilots?
- They sign up with their name, phone number, vehicle type, city and pincode.
- A ShopZo team member checks their identity, vehicle documents and bank details in person before the account is switched on.
- They usually deliver close to where they live, so they often know the lanes, the landmarks and the shops.
Why we call them Pilots
A pilot guides something safely from one place to another. That is the job: a clear path from a trusted shop to your home, one order at a time. The shops are the warehouse; the Pilot is the bridge.
Something went wrong?
If an item is missing or damaged, raise it from the order in the app, or write to info@shopzo.co.in. You can also reach our Grievance Officer through the contact page. See the Delivery Policy and Cancellations and Refunds for the details.
Want to deliver with ShopZo? Read what you need to become a Pilot.