Account Deletion
You can request deletion of your ShopZo account and personal data at any time. This page explains how, what gets deleted, what we must keep and for how long, and the timeline.
How to request deletion
Email info@shopzo.co.in with the subject line "Delete my ShopZo account" and include:
- Which app your account is on — ShopZo ShopZo Vendor ShopZo Partner
- Your registered mobile number (the number your account uses for OTP sign-in)
We use the email and phone number only to verify it is really you before deleting anything.
You can also reach this page from inside the apps (app version 1.0.3 and later): in the ShopZo app, open the Account tab and tap Delete account; in the ShopZo Vendor app, open Profile → Settings and tap Delete account. Both open this page; the request itself is made by email, as described above. The ShopZo Partner app does not have this option yet, so delivery partners use this page directly. This page is the public URL for deletion requests, as required by the Google Play Store's account-deletion policy. The Play developer for these apps is AR Ventures. AR Ventures is the venture name under which AR Home Care Solutions Private Limited publishes its apps on Google Play.
Timeline
- We confirm receipt of your request within 7 days.
- We remove your data from active use within 90 days of a verified request, except for the records described below.
What is deleted
Once your request is verified, we delete or irreversibly anonymise:
- Your profile — name, mobile number, email (if provided), saved addresses
- Any saved places and search history we hold
- Cart and ration lists
- For vendors: store listing, product catalogue and uploaded photos (once any active orders are resolved)
- For delivery partners: profile photo and non-statutory app data
- Support messages and ratings tied to your identity
What we retain, and for how long
Indian law requires certain records to be kept even after account deletion:
| Record | Retention | Why |
|---|---|---|
| Registration details (name, mobile number) | 180 days after account closure | Required by the IT (Intermediary Guidelines) Rules, 2021, r.3(1)(h) |
| Orders, invoices, payment and settlement records | 8 years | Indian tax and accounting law |
| Vendor KYC documents (identity, bank details) | For the relationship period, then as required by law | Verification and financial-compliance obligations, including Razorpay's own regulatory requirements as our payments partner |
| Delivery-partner KYC records (identity, vehicle, bank details verified in person) | For the relationship period, then as required by law | Verification and financial-compliance obligations |
| Records subject to an open legal, tax or fraud investigation | Until that matter is resolved | Legal obligation |
Retained records are kept securely, used only for the legal purpose stated above, and are not used to serve you the app experience again.
Changed your mind?
If you email us again before deletion is completed, we will cancel the deletion request and keep your account active. Once deletion is completed, you will need to sign up again to use ShopZo.
More information
For the full list of what we collect and why, see our Privacy Policy (see also the Your rights section). For help, contact info@shopzo.co.in or see Contact & Grievance Redressal.