Terms of Use
1. Acceptance of these terms
These Terms of Use ("Terms") govern your use of the ShopZo app and shopzo.co.in ("the Platform"), operated by AR Home Care Solutions Private Limited ("ShopZo", "we", "us"). By creating an account or placing an order, you agree to these Terms and to our Privacy Policy.
2. Eligibility
You must be 18 years or older and capable of entering into a binding contract under Indian law to use ShopZo. ShopZo is not designed for children, and we do not knowingly allow anyone under 18 to hold an account.
3. Your account and OTP sign-in
You sign in with your mobile number and a one-time password (OTP) sent by SMS. You are responsible for keeping your device and OTPs secure and for all activity under your account. Tell us immediately at info@shopzo.co.in if you suspect unauthorised use.
4. Orders and Cash on Delivery
ShopZo connects you with independent local stores ("Stores") and delivery partners for local delivery. You can pay on delivery, in cash or by UPI to the delivery partner, or online by UPI or card through our payments partner, Razorpay, where it is offered at checkout. ShopZo never sees or stores your card number, UPI PIN or bank login. Razorpay, a PCI-DSS compliant processor, handles online payments. Your order is sent to the Store as soon as you place it; the Store may still cancel it if it cannot fulfil it, and you will not be charged in that case. Delivery timelines shown in the app are estimates, not guarantees — see our Delivery Policy.
How Stores and products are ordered
Stores are shown to you nearest-first, based on your delivery address. Within a Store's page, some products or Stores may appear in a "Deals" section — these are placements a Store has requested and ShopZo has approved, shown in the order ShopZo assigns them priority. No Store is entitled to appear above another except through this process.
5. Pricing — set by independent stores
Stores on ShopZo are independent businesses. They set their own product prices and stock. ShopZo displays the price and availability as given to us by each Store and is not responsible for pricing errors made by a Store, though we will help resolve a Store's pricing mistake reported to us in good faith.
6. Cancellations
The app does not have a cancel button. To cancel an order, email info@shopzo.co.in with your order number; we can cancel it until it is out for delivery. Once it is out for delivery, it can no longer be cancelled. Full details, including what happens for Store-side and delivery issues, are in our Cancellations & Refunds policy.
7. Prohibited use
- Providing false identity, address or account information.
- Using the Platform for any unlawful purpose, or to order restricted or prohibited goods.
- Abusing, threatening or harassing Store owners, delivery partners or ShopZo staff.
- Attempting to interfere with, reverse-engineer, or gain unauthorised access to the Platform or another user's account.
- Placing fraudulent orders or repeatedly refusing Cash on Delivery orders without cause.
We may suspend or terminate accounts that violate these Terms.
8. Content you upload
If you post a rating, review, ration-list text, or any other content on ShopZo, you must not upload or share content that:
- belongs to someone else and you have no right to share;
- is obscene, or invades another person's privacy;
- is harmful to a child;
- infringes anyone's intellectual property rights;
- is unlawful in any way;
- is deceptive or misleading;
- impersonates another person;
- threatens India's unity, integrity, security, sovereignty or public order;
- contains malware or harmful code; or
- is patently false or misleading, presented as fact.
We may remove content that breaks these rules and suspend or terminate the account that posted it. We will remind you of this list from time to time, at least once a year.
9. Seller information
Each Store's page shows the Store's name and category. It also shows the Store's locality (where available) and its distance from you, but not the Store's full address or a customer-care phone number. Where this information is not shown on the Store's page, it is available on request — contact us at info@shopzo.co.in with the Store name and we will provide it.
10. Liability
ShopZo facilitates orders between you and independent Stores and delivery partners; we are not the manufacturer or seller of the products themselves. To the maximum extent permitted by Indian law, ShopZo's liability for any claim relating to an order is limited to the value of that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be excluded under Indian law, including the Consumer Protection Act, 2019.
11. Governing law
These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Gorakhpur, India.
12. Grievance redressal
For order issues, complaints, or questions about these Terms, contact our Grievance Officer, Abhishek Pandey (designation: Grievance Officer), at akpandey161@gmail.com or +91 82101 34206 or the general address info@shopzo.co.in. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt. See our Contact & Grievance Redressal page for our Grievance Officer details and response timelines under Indian law.