Terms for Delivery Partners

1. Acceptance of these terms

These Terms govern your use of the ShopZo Partner app ("the App") to receive and complete deliveries for ShopZo, operated by AR Home Care Solutions Private Limited ("ShopZo", "we", "us"). By completing onboarding, you agree to these Terms and to our Privacy Policy.

2. Onboarding and KYC

You start onboarding in the App by giving your name, phone number, vehicle type, city and pincode. A ShopZo team member then checks your identity and vehicle documents and your bank details in person before activating your account. We may ask for additional documents or clarification at any time, and may re-verify your details periodically.

3. Conduct

While delivering for ShopZo, you are expected to:

• Handle orders and customer property carefully, and deliver the correct items to the correct address
• Behave courteously and safely with customers, Store staff and the public
• Follow applicable traffic and road-safety laws
• Not open, tamper with, or consume any part of an order
• Report any issue with an order (damage, shortage, an unreachable customer, an unsafe situation) by email or phone promptly — an in-app reporting option does not exist yet

4. Earnings

Your earnings per delivery, and any incentives, are shown to you in the App and may change from time to time with notice in the App. We do not state specific earning amounts on this page — always refer to what the App shows for a given delivery. Your earnings are paid out weekly or every 15 days.

5. Location use while on duty

The App uses your location only while you are on duty (available to receive deliveries) to assign nearby orders to you and to share your delivery status with customers. We do not collect your location when you are off duty. You can go off duty in the App at any time, which stops location collection for delivery-assignment purposes. Before the App requests your device's real-time location, it will show you an in-app disclosure explaining this use, and ask for the location permission at that point.

6. Suspension and termination

We may suspend or deactivate your delivery-partner account, temporarily or permanently, for reasons including but not limited to: false or fraudulent KYC information, unsafe or abusive conduct, repeated failed or mishandled deliveries, tampering with an order, or violation of these Terms. Where possible, we will tell you the reason. You may also stop delivering for ShopZo at any time by contacting info@shopzo.co.in.

7. Liability and governing law

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at Gorakhpur, India. For complaints, see Contact & Grievance Redressal.